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Job Description
In this role, you'll be the hero:
- Diagnosing appliance woes: Tackle customer calls and emails, dissecting oven breakdowns, washing machine woes, and refrigerator rumbles.
- Wielding the knowledge: Leverage your expertise in home appliances to guide customers through troubleshooting steps and identify the culprit parts.
- Part whisperer: Navigate our extensive spare parts inventory with ease, ensuring the right piece gets to the right appliance, fast.
- Tech-savvy superhero: Utilize digital tools and resources to diagnose issues, research solutions, and share knowledge with your team.
- Customer champion: Be the friendly voice on the other end of the line, calming frustrations and ensuring a smooth, satisfying experience.
- Knowledge cultivator: Stay up-to-date on new appliance technologies and repair techniques, constantly expanding your toolbox.
Job Requirements
We're looking for someone who:
- This position is only for Saudi Citizens
- Has 3+ years of experience in appliance repair or technical support.
- Thrives on problem-solving: You love the challenge of a good puzzle and the satisfaction of finding the solution.
- Communicates clearly and empathetically: You can explain complex technical concepts to non-technical folks while keeping them calm and informed.
- Works independently and as part of a team: You're self-motivated but enjoy collaborating and sharing knowledge.
- Embraces technology: You're comfortable using digital tools and resources to research, document, and communicate.
- Has a passion for learning: You're always hungry for new knowledge and eager to stay ahead of the curve in the appliance world.