We are prooudly looking for an elevator engineer with the following responsibilities:

• Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
• Resolve customer service quality complaints and invoicing complaints related to maintenance operations
• Deliver service according to the service contract requirements as per quality standards
• Responsible for end-users, sites and technicians safety
• Control field operations costs and callouts
• Manage third party inspections visits and follow-up actions
• Validate the service contract technical terms with the sales team
• Timely completion of the planned maintenance visits according to scheduling
• Responsible for the control and authorization of overtime
• Accountable for the performance of assigned technicians and also being accountable for their motivation and competence development