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Job Description
Customer Service Back-Office Hero
Do you have a knack for solving problems and making people smile?
We're looking for a superstar Back-Office Customer Service Representative to join our awesome team!
In this role, you'll be the behind-the-scenes champion, working closely with our frontline customer service team to ensure every customer experience is top-notch.
Here's what you'll be doing:
- Providing exceptional customer support via email, chat, and phone.
- Investigating and resolving customer inquiries and concerns.
- Maintaining accurate and up-to-date customer records.
We offer:
- A competitive salary and benefits package.
- A positive and supportive work environment.
- Opportunities for professional development and growth.
- The chance to make a real difference in the lives of our customers.
Job Requirements
You're the perfect fit if you have:
- A passion for customer service and a can-do attitude.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
- The ability to prioritize and manage multiple tasks effectively.
- Fluency in English
Bonus points if you have:
- Experience in a back-office or customer service environment.
