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Job Description
- Follow-up on existing merchants.
- Conduct on-site visits to the merchants’ branches to ensure our service is running.
- Make sure all marketing materials are accordingly placed at the merchants.
- Conduct customer and area surveys.
- Provide additional customer satisfaction-related support as needed.
- The position requires a proactive self-starter capable of conducting highly technical investigations of customer-reported incidents to identify the need for design or manufacturing countermeasure action.
- The candidate also establishes priority and action plans for multiple incident investigations and reports results by presenting the product issues to management for countermeasure development.
- Analyzes data, conducts research, identifies trends, conducts business plan analyses and feasibility studies.
- Respond promptly to customer phone and email inquiries, forwarding complaints to the appropriate department and following up for resolution.
Job Requirements
- BSc degree in Business Administration, Marketing, or relevant field.
- Candidate must possess superior organizational skills, problem solve and meet deadlines.
- Plus 1 - 3 years of experience in the relevant field.
- Organized, Presentable and fast learner.
- A very good to excellent command of English is a must.
- MS Office proficiency
