Customer Service Specialist
PetroApp -
Maadi, CairoJob Details
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Job Description
- Responsible for assist our customers with technical problems when using our services.
- Coordinate mentorship programs for new customer service representatives.
- Update our internal databases with information about technical issues and useful discussions with customers
- Gather customer feedback and share with our Sales, operation and Marketing teams
- Acknowledging and resolving customer complaints
- Follow up with customers’ requirements and answer the questions
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Communicating with customers through various channels (emails/calls)
Job Requirements
- Bachelor’s degree required.
- Must have experience at least 1 years as customer service specialist.
- Understanding of how CRM systems work
- Multi-tasking abilities
- Patience when handling tough cases.
