HRIS Analyst
Make a difference every day 

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".  
 
Your Opportunity  

We are looking for an HRIS Anaylst to support our HR Information Systems Team the role includes: Testing HR system and process changes, assessing and coordinating change requests and providing support to HR systems, data, OM related project

and ensuring the HR systems and processes are aligned with Serco global standards as well as meeting the legislative, business and technical needs of the business in the Middle East region.

The ideal candidate should have the ability to strongly communicate both verbally and in writing, possess excellent organisation skills, an ability to think logically analytical  and be able to solve problems.
 

This role is part of the HR Team and will be based in our corporate office in Dubai.  

Key Accountabilities 

• Develop through the role an in-depth level of understanding of:HR Business processes and SAP HCM, SuccessFactors, Appian, Spinifex, Concur and HR Technology capability in order to provide a quality service to the business. 

  
  

• ME payroll, My HR systems, Open Text, SF Recruitment, SF LMS, and any other solution that will be rolled out from time to time.

  
  

• Should have a good understanding of HR, payroll, recruitment and learning processes and their impact on HR systems

  
  

• Provide hands on, robust testing service for process and system changes, documenting results, highlighting risks, and providing status updates to project teams.

  
  

• Support the maintenance of a system change plan which forecasts change freezes and upgrades.

  
  

• Coordinate between the Corporate Applications team (CA), Corporate Directory team, SAP Finance team and My HR on BAU, projects and initiatives.

  
  

• Update HR system DAM on a regular basis to ensure smooth workflow of system processes.

  
  

• Maintain robust system and process documentation and maintain comprehensive PIF documentation (including costs, updates etc.).

  
  

• Develop functional specifications for changes and developments.

  
  

• Supporting HRIS and Offshore delivery teams on best practice and continuous improvement.

  
  

• Work closely other members of the HR Technology, Operations and Analytics Team to fully understand end to end processes and system implementation/enhancement and reporting functionalities to enable continuous improvement of systems and processes.

  
  

• Provide level 2 system support to the business by resolving more complex tickets/user issues within agreed timeframes and service level agreements.

  
  

• Provide training logistics, collateral and coordination as required, including for new contracts and countries.

  
  

Specific Requirements 

• Strong all round experience of SAP HCM.

  
  

• Relevant degree with Human Resources or Business Management (or equivalent)

  
  

• A minimum of 3 years of experience in a corporate HR environment, with exposure to SAP HCM and SuccessFactors systems and governance to include policy/procedure development. 

  
  

• Generalist HR knowledge.  

  
  

• Appian, SAP HCM Payroll, SuccessFactors LMS, Recruitment - experience in these areas is necessary.

  
  

• Advanced Excel Skills.

  
  

• Excellent analytical and problem-solving skills. 

  
  

What’s in it for you? 

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes: 

• Competitive monthly pay and allowances that are commensurate with the role and industry standards 

  
  

• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing 

  
  

• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards 

  
  

• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones 

  
  

• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture 

  
  

• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health. 

  
  

• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally. 

  
  

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view all internal opportunities, log into MyHR online.