Operations Unit Manager - NEOM
Riyadh, Saudi ArabiaOperations Unit Manager - NEOM
Riyadh, Saudi ArabiaPosted 15 days ago9People have clicked1 open position
Job Details
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Job Description
- Organize, delegate and follow up assertively on unit’s tasks.
- Develop and motivate unit members by molding, training and coaching them into star performers and
- cooperative teams.
- Build strong relationships and effectively communicate with management, peers and staff.
- Continuously improve unit’s processes and quality output to respect Boecker® value of Excellence.
- Oversee an effective appointment scheduling by all operations officers/senior officers.
- Ensure minimum pending appointments.
- Evaluate team members and confirm their compliance with Boecker® policies, standards and regulations.
- Perform regular courtesy calls and visits upon approved schedule by Operations Manager.
- Ensure that chemicals and non-chemical products are always available for the team and are being usedefficiently and in proper concentration.
- Follow up on clients’ yearly programs and verify they are being implemented as agreed with the clients.
- Ensure that equipment and vehicles’ maintenance is done as per maintenance policies.
- Ensure that technicians’ dispatching and vehicles’ routing are being properly arranged.
- Execute monthly field raids.
- Verify that officers/senior officers respect the caller scripts and communicate properly with clients (emailtext, phone etiquette, etc.).
- Follow up on VIP clients and ensure timely delivery of reports.
- Monitor the process of call backs’ response and solution.
- Ensure that clients’ Unique Buying Points (UBP) are identified and attended for.
- Organize monthly professional training for back office and field staff.
- Communicate regularly with the Sales Department regarding new, toxic and old clients.
- Handle operations reports and discuss them with upper management.
- Control data integrity through weekly audits on data entry and operations workflow.
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