Call Center Associate

Driven to create unique home-grown food concepts that bring people together, the Independent Food Company is a UAE-based hospitality company with multiple concepts under it’s umbrella – SALT, Switch, Parker’s, Grind, Somewhere and Public.ResponsibilitiesWe are looking for Call Center Associates to join our Customer Care Department in Dubai. Based in our HQ in Tecom, this role will be responsible for the following: Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Contribute to team effort by accomplishing related results as needed Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Resolve customer complaints via social media Compile reports on overall customer satisfactionYou will have excellent communication skills and be fluent in English - Arabic would be an advantage. Previous experience working in a Call Center/ Contact Center is required as is flexibility to work on a shift/roster basis.