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Job Description
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about the company and the services provided by the company
- Build a good relationship with the customer (Parents and students)
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Job Requirements
- Bachelor's degree Holder (Graduates only)
- Proven experience as a telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Excellent English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
