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Job Description
- responsible for managing and maintaining our organization's IT systems.
- providing technical support to end users.
- ensuring the overall functionality and security of our IT infrastructure.
- Install, configure, and maintain computer systems, network devices, and peripherals.
- Provide technical support to staff, resolving issues with hardware, software, and network connections.
- Ensure security of data, network access, and backup systems.
- Keep up-to-date with the latest technologies and security trends.
- Document IT processes, create system guidelines and manuals for end-users.
- Conduct regular system audits and prepare IT status reports.
- Collaborate with other departments to facilitate IT-related needs and improve overall efficiency.
- Manage IT inventory, including procurement and maintenance of equipment and software licenses.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Minimum of 3 years of experience in IT support or system administration roles.
- Strong knowledge of Microsoft Windows operating systems, Active Directory, and Group Policy.
- Experience with hardware and software troubleshooting, including desktops, laptops, printers, and peripherals.
- Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, and VPN.
- Proficiency in scripting languages (e.g., PowerShell, Bash) for automation and task scheduling is a plus.
- Excellent communication and interpersonal skills, with the ability to effectively interact with end users and team members.
- Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are preferred.
