Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing team
Job Requirements
- 6 months of experience in Customer Service Field.
- Proficiency Level minimum B2 English Level.
- Should be flexible with 24-7 rotating shifts.
- Work on site - Maadi Technology Park.
- No Transportation. Transportation allowance provided instead.
Note - If you are Interested for the above position please share your updated CV on below mobile number - +91 9394887737
