DABBAGH GROUP, a leading name in the food and leather export industry, has been at
the forefront of international trade .. As we continue to expand our operations, we are
seeking a dedicated Customer Support Representative to enhance our customer service
and logistics operations in Egypt.
Job Description:
The Customer Support Representative will be an essential part of our team, providing top-
notch customer service and logistical support. This role requires an individual who can
handle a wide range of customer inquiries with efficiency and professionalism. The
successful candidate will be directly involved in the day-to-day interactions with
customers, ensuring their satisfaction and loyalty by resolving issues and providing
detailed information about our products and services.
 

Key Responsibilities:
 

•  Customer Inquiry Handling: Respond promptly and accurately to customer inquiries
  through various channels including phone, email, and live chat. Manage questions related
  to product details, order status, shipping information, and company policies.
•  Vendor and Logistics Coordination: Communicate effectively with vendors, suppliers, and
  transport companies to ensure timely and accurate delivery of goods. Monitor logistical
  processes to prevent and solve any issues that arise.
•  Problem Resolution: Address and resolve customer issues swiftly and satisfactorily,
  ensuring alignment with company policies and maintaining a high level of customer
  satisfaction.