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Job Description
- Handling inbound and/or outbound calls.
- Providing excellent customer service by addressing inquiries, resolving complaints, and handling various customer issues.
- Processing orders, forms, applications, and requests.
- Maintaining accurate records of interactions and transactions.
- Following communication scripts and guidelines to ensure consistency and quality of service.
- Identifying and escalating priority issues to appropriate channels.
- Upselling or cross-selling products and services when applicable.
- Meeting performance targets such as call handling time, customer satisfaction, and sales quotas.
- Collaborating with team members and other departments to optimize customer experience.
- Staying updated on product knowledge, policies, and procedures.
Job Requirements
- University degree or equivalent; college degree may be preferred for certain positions.
- Previous experience in customer service, call center, or a related field may be required or preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to work well in a team environment.
- Proficiency in relevant computer applications and software.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to work in a fast-paced environment and adapt to changes.
- Customer-oriented mindset with a focus on delivering quality service.
- Ability to handle stress and remain calm under pressure.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- All candidates MUST be able to communicate fluently in English.
