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Job Description
- Achieve sales targets (volumes and margins) as signed off in the annual budgets and ensure profitable growth
- Ensure maximum, margins of profitability from the existing and new dealers and a close control of guarantees, payments and receivables from dealers
- Ensure all accounts are closely monitored with NO over dues
- Ensure sites rentals are renewed at least 2 years before expiry dates to eliminate risk and capture the highest turnover
- Monitor Top service evaluation and results
- Develop site-by-site business plan and monitor performance and corrective actions
- Liaise with SFS team to ensure SFS plans and goals are implemented with pay back commitment for each project
- Ensure proper implementation of sales promotion activities
- Follow the market and competitor activities closely
- Increase fuel and lubes sales through Network stations by following the service quality, standards and cleanliness etc
- Closely follow up the maintenance status of our stations to level up the quality of our equipment
- Ensure the company ethics and procedures are followed by the personal in their commercial and other activities
- To implement and follow up the marketing goals, mystery shopper targets & strategies for the fuel network & lubes activities
- Manage and develop Retailers and Site Staff quality and competencies
- Conduct 2 Dealers Forum
- Maximize exploitation fees according to 70/30 rule and pay back on investment for other modes of management
- Monitors stations performance to meet set targets for W.P, lubes & SFS24/7
- Watch over competitor’s performance.
- Assures dealers compliance with contracts terms and articles.
- Implementing of contracts exploitation and rents
- Negotiate with Dealers to renew exploitation contracts.
- Following TOM-CARDS activity and signing contracts with dealers.
- Report and support any problems with governmental authorities.
- Closely watches over the stations image to comply with the company policies
- Ensure full Pump attendants trainings & quality control is implemented
- Implementing AFR reports (RTL + HSEQ+ STOCK CONTROL …ETC)
- Making sure of marketing & promotions activities implementations
- Apply & implement the Anti-corruption , Antitrust Compliance and Integrity Policies and Program
- Implement the required process of due diligences within the area of responsibilities
- Apply the entire ethical approach and TOTAL code of conduct values
- Comply with HSE policies & 12 golden rules
- Has a basic knowledge of HSE issues
- Use of stop card, report all near misses to maintain high culture of HSE reporting in Retail teams
- Comply with laws and regulation in force in Total Egypt
- Report any fraud (or attempt) or ethics potential issue to compliance officer
Job Requirements
- University graduate with 3 years of experience, BS degree in Marketing or related field would be a plus
- Fluent in English, French is a Plus.
- Basic understanding of sales principles and customer service practices
- Effective customer relations management
- Working knowledge of customer and market dynamics and requirements
- Solid communication and interpersonal skills
- Responsiveness in treating the internal and external demands.
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Ability to develop, plan, and implement short- and long-range goals
- Ability to make evaluative judgments.
- Ability to investigate and analyze information and draw conclusions.
- Able to identify risky situations within the context of one's activity and warns the relevant services (HSEQ, Operations)
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