Job Details
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Job Description
- Answer inbound calls and ensure customer satisfaction.
- Register customers’ sales leads and service requests.
- Handle customer complaints as per JCI’s policy.
- Provide customers with accurate and helpful information.
- Follow up on open customer cases and ensure resolution.
- Perform outbound campaigns to capture customers’ feedback and respond to digital customer inquiries.
- Meet contractual Key Performance Indicators targets.
- Maintain basic knowledge of JCI’s products and services.
- Ensure proper documentation of customer interactions.
Job Requirements
- At least one year of experience in a call center environment.
- Strong problem solving & communication skills.
- English speaker (B2 or B1) and Arabic Fluent.
- Knowledge of customer service principles and best practices.
