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Customer Support Representative ...

Shutter Shop
Sheraton, Cairo

Customer Support Representative - E-commerce

Sheraton, CairoPosted 13 days ago
53Applicants for1 open position
  • 51Viewed
  • 11In Consideration
  • 40Not Selected

Job Details

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Job Description

SHUTTER SHOP  is looking for an Ecommerce customer service that that holds knowledge of both traditional customer service and ecommerce business practices. 
Ecommerce customer service specialists are responsible for handling inquiries, complaints, and other issues from customers who have purchased products or services online.

Ecommerce customer service specialists must be able to quickly assess the situation at hand and determine the best course of action to take. They may need to research product details or company policies in order to provide accurate information and resolve any issues.

Job Requirements

  • Minimum 1 year experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM/ERP systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking  & time management abilities
  • Patience when handling tough cases

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