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Job Description
- Supervise daily operations of the entertainment venue, including opening and closing procedures, facility maintenance, and staff scheduling.
- Ensure exceptional customer service by training and coaching staff to deliver a high level of professionalism, friendliness, and efficiency.
- Monitor and maintain safety and security protocols, including emergency procedures, crowd control, and compliance with health and safety regulations.
- Handle and resolve customer complaints and inquiries promptly and effectively, striving to exceed customer expectations.
- Collaborate with various departments, such as events planning, marketing, and maintenance, to ensure seamless coordination of activities and events.
- Conduct regular inspections of the venue to ensure cleanliness, organization, and compliance with company standards.
- Manage inventory and supplies, including ordering and restocking as needed.
- Prepare and analyze reports to the Operations Managers on key performance indicators, such as attendance, revenue, and customer feedback, and provide recommendations for improvement.
- Stay updated on industry trends, competitor activities, and customer preferences to identify opportunities for innovation and business growth.
Job Requirements
- 1 - 3 years of experience in a similar role within the entertainment or hospitality industry.
- Strong leadership abilities with a proven track record of effectively managing a diverse team.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers, staff, and stakeholders.
- Exceptional problem-solving and decision-making skills, with the ability to handle challenging situations calmly and efficiently.
- Knowledge of health and safety regulations and experience implementing and enforcing safety protocols.
- Flexibility to work evenings, weekends, and holidays as required.
