This is a remote position.Responsibilities:Creating reports on customer behavior and activity to help companies improve their marketing campaigns and outreach methods. Communicating with customers to answer questions and provide support on an ongoing basis Creating a centralized database of information about customers and prospects that can be accessed by multiple employees across an organization Providing training to employees on how to use software applications that track customer data Developing campaign strategies and plans for marketing activities such as email campaigns, direct mailings, telemarketing, and public relations initiatives Researching potential new customers to determine if they are a good fit for the company’s offerings Creating proposals for new business based on research conducted on potential customers’ needs and preferences Determining which products or services will meet customers’ needs based on their interests and preferences Managing customer complaints to ensure all issues are resolved quickly and fairly RequirementsBachelor’s degree in business, marketing, or a related field 3-5 years of experience working with CRM software (Salesforce, HubSpot, etc.) Experience developing and managing email marketing campaigns Proven track record of success in designing and executing customer retention strategies Excellent analytical skills and experience generating reports from data Strong project management skills BenefitsAbout WalaPlus:WalaPlus, the leading provider of innovative employee well-being solutions in the Middle East, is on a mission to empower organizations and individuals to realize the full potential of their workforce. Since 2015, we have been at the forefront of revolutionizing the way employee and customer loyalty is fostered through our growing portfolio of incentive products.In Saudi Arabia, we have made a significant impact, serving over 500 clients across all industries, including multinational corporations, government ministries, and SMEs. With more than 7,000 merchant partnerships and support for over 1 million users, we have become the go-to partner for organizations seeking to enhance loyalty and happiness.Expanding our reach, WalaPlus has recently entered the United Arab Emirates and Egyptian markets, aiming to provide innovative employee wellness solutions and foster loyalty and happiness among organizations in these exciting regions. Our goal is to help organizations realize the full potential of their workforce and enhance customer satisfaction.As pioneers in the industry, we have launched a range of innovative incentive products, including WalaOffer, employees’ exclusive discounts and offers; WalaOne, a comprehensive digital marketplace; WalaBravo, a recognition platform; WalaPioneer, an employee satisfaction surveying app; WalaActive, an employee wellness solution; WalaElite, an executive incentive program, with many more in the pipeline. These solutions have set new benchmarks for loyalty programs, equipping organizations with the tools to effectively engage, motivate, and retain employees at all levels, as well as delight customers.Join us on this journey as we empower your organization to reach new heights of success as we expand into the Gulf and beyond. Together, we will shape a future where loyalty and happiness thrive.