Job Details
Skills And Tools:
Job Description
· Elevate the customer service experience, cultivating a base of engaged and satisfied customers.
· Own customer issues from start to finish, coordinating with relevant departments for resolution.
· Maintain meticulous records of customer interactions, documenting all actions and discussions.
· Analyze performance metrics to deliver comprehensive reports and insights.
· Manage workflow efficiently, prioritizing tasks to maintain high service levels.
· Handling customers and solving their problems.
· Provide knowledgeable answers to customers. questions about Mall shops.
· Work with internal departments to meet customer needs.
Job Requirements
· Bachelor degree in Business Administration or any other relevant field
· Fresh Graduates are welcome to apply
· Prior experience in customer service or a related field is a plus
· Fluency in both written and spoken English and Arabic
· Outgoing, Positive and enthusiastic
· Excellent communication and interpersonal skills
· Ability to handle difficult situations and customer complaints
· Proactive and self-motivated, with a strong sense of ownership and accountability for delivering results.
· Passionate and committed to continuous learning and professional development.
