- Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
- Experience with Windows and Unix-based operating systems.
- Solid knowledge of security as it relates to cloud-based infrastructure
- Experience using automated monitoring tools
- Ability to identify incident trends to elevate incidents per standard protocols
- Able to gather relevant information systematically to troubleshoot and resolve issues
- Ability to work in a team environment
- Good analytical, problem-solving and decision-making skills
- Good attention to detail, testing, and documentation
- Knowledge of ITIL and industry best practices
- Strong virtualization experience using Hyper-V, VM Ware, Citrix Xen App, and NetScaler.
- Strong Oracle Database awareness.
- Proven ability to work in a cloud-based or hosting environment.
- Proven track record with hosted desktop and published applications.
- Ability to maintain good working relationships with third-party service providers and vendors.
- Strong oral and written communication skills.
- A degree in computer science or related areas is a must.