#Concentrix+Webhelp is hiring for a financial service account customer service agents.

• Salary 15K Gross Salary - Customer service experience is preferred
• Rotational shifts
• Social and Medical insurance
• Transportation to the nearest drop-off point ????????
• Location: Fifth Settlement

Job Description:

• Manage customer contacts regarding a product or a service based on 2 large kinds of activities: customer service oriented and commercial oriented.

• Handle the customer's demands and complaints according to a specific procedure

• Direct the customer towards appropriate services if necessary

• Ensure the follow-up of contacts and customer files (data input, contact report...)

• Realize additional sales (according to the project) b- Commercial orientation: prospection and sales

• Understand the technical specificities, the argumentation, and product advantages

• Consult clients or prospects on suggested products and/or services

• Sell products and/or services in respect of existing regulation

• Follow up on contacts and customer files (data input, contact report...) through databases

• Achieve qualitative and quantitative objectives defined by the hierarchy

• Master the business knowledge, tools, and client procedures

• Alert his/her hierarchy in case of a dysfunction

• Make suggestions and give feedback

• Respect confidentiality requirements, IT security, and internal regulations

• Respect quality standards (ISO, NF345, LRS)