Job Details
Skills And Tools:
Job Description
• Take ownership of issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Daily health check for all offices & hotel.
• Managing help desk tickets
• Providing solutions and advice on technical issues
• Creating manuals for technical training
• Using feedback from customers to improve problem-solving techniques and customer service
Job Requirements
• BS degree in Information Technology, Computer Science or equivalent
• Certified MCSA,MCSE or CCNA
• Basic knowledge of Unix/Linux systems, utilities and scripting
• Excellent interpersonal and customer service skills
• Problem-solving and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to quickly diagnose and resolve technical issues
