Group Department IT Job Title Service Now Analyst / Developer Direct Manager Title Section Head – Service Management No. of Reports 0 What is the general purpose of the position? The goal of the ServiceNow Analyst/Developer is to build, test, and maintain a strategic enterprise service management platform that includes ITSM processes; this person will own the development tasks of the solution based on integration of ServiceNow with other existing Technology platforms.You must align with the Service Management Section Head, functional ops leads, and service delivery managers for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. The deliverables are expected to meet high-quality standards.You will have the ability to solve a problem with a complete end-to-end solution in a fast-paced, agile environment. We're looking for a developer with the skills needed to build and automate processes from vision to implementation in ServiceNow, responsible for building solutions and configuring SNOW platform capabilities to support Technology team members & business customers' key projects/initiatives. Experience, Skills and Knowledge Job Responsibilities Key responsibilitiesDevelop and modify ServiceNow workflows, forms, lists, business rules, UI components using Agile methodologies Provide configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices Integrate ServiceNow with other systems and applications, and tools to facilitate data exchange streamline process and improve efficiency Identify opportunities for process optimization, automation, and enhancement of the ServiceNow platform to drive efficiency Enhance and customize existing ServiceNow modules and design service catalogues. Maintain CMDB (discovery, service mapping) and integrations with other systems. Produce and assemble business requirements documents, functional requirements documents, and solution design documents. Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow Develop requirements, craft and execute test plans, administer ServiceNow and serve as Level 2 SNOW support Identify ServiceNow system deficiencies and recommend solutions Participate in creating and developing standards, best practices, support guidelines and procedures Schedule and verify ServiceNow instance clones Partner with integrations subject matter expert to use web services, email and other relevant technology to integrate tools with the ServiceNow platform Research new feature enhancements and functionalities from ServiceNow Expand and Implement other ServiceNow modules catering the entire ESM spectrum Support the development and configuration on various areas including, but not limited to ITSM, Service Portal and Performance Analytics Formulate functional testing approach, test cases and document them, Support User Acceptance Tests and deploy code into Production in defined releases Support ServiceNow platform upgrades 6+ years of experience of ITSM and ServiceNow development, including administrative experience, scripting, business rules, client scripts, data imports, custom apps, and development methods Experience with development on ServiceNow life cycle events, activity sets, and templates Experience with implementing scripted Web services in ServiceNow, jQuery, relational databases, and SQL queries Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform Experience with ServiceNow integrations using REST and SOAP Web service protocols Experience working with web technologies (HTML, CSS, JavaScript (AngularJS), PowerShell, XML, SOAP, REST, Jelly, etc.) ServiceNow Certified Application Developer, ServiceNow Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundation Advanced experience of using and building Configuration Management (inc. CMDB) in ServiceNow Familiarity with ServiceNow UI customization and design. Preferred but not essential experience:Knowledge of SAML, Active Directory, or LDAP Ability to work with stakeholders to define requirements Possession of excellent oral and written communication skills Proven SAM implementation experience Proven HAM implementation experience People Management Responsibilities Working across teams to ensure all population and accuracy of all assets and software licenses.Key Interactions Internal All product and technical teams External Vendors who provide systems to support Level of EDUCATION? (Highlight) O Bachelor’s degree in Computer Engineering / Information TechnologyO Master’s degreeSimilar Jobs in the MarketIndustries (Banks, Finance, Technology) or BFSI Names to Attract Talents from? Local banking preferred, experience with SARIE, IPS, RTGS, VISA, MADA etc EXPERIENCE (Highlight) O Five to ten years O Over ten years Essential SKILLS: Service Now ITIL CMDB Problem Management Infrastructure Team Management Previous IT Ops position Agile QUALIFICATIONS / REQUIREMENTS Knowledge and Experience BackgroundService Now, SAM & HAM ITIL, Prince or any PM certs, TOGAF, Cloud/OCI Education Level, Field, and CertificationsDegree in Info Tech