Officer, LMS

Role Summary:

Responsible for efficiently and effectively managing the STA's Learning Management System.Work closely with the IT/developers team, network/server administrators, and other technical service providers to ensure the LMS operates smoothly and meets the needs of all users, including learners, sponsors, trainers, and administrators. Supporting the delivery of high-quality training services through the LMS.

Main Responsibilities:

• Ensure that all training-related information (course details, brochures, advertisements, contact information, calendars, trainer profiles, and website content) is up to date within the LMS.
• Register and manage access for all LMS users, maintaining accurate user information and creating communication groups as necessary.
• Upload and update digital training materials and question banks, create exams, and manage exam notifications.
• Organize online training sessions, ensuring effective communication regarding schedules, usage instructions, and policies.
• Provide technical assistance to users, including specialized support for learners with disabilities or giftedness, and troubleshoot LMS issues.
• Offer guidance on technical solutions and new feature development for the LMS.
• Work closely with the SAFE Control Center to manage participant lists and support refund processes.
• Prepare and issue certificates to successful participants while ensuring data security in line with protection policies.
• Address training participant needs and escalate issues as appropriate.
• Establish a professional network to stay informed on industry developments.
• Ensure adherence to SAFE’s management systems policies and procedures.

Required Qualifications:

• Minimum bachelor’s degree in Education Technology, Information Systems, or related field.
• +1 year of experience in various rules.

Core Competency:

Dependability:

• Self-driven and takes action proactively.
• Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.
• Maintains high levels of quality and effectiveness of work outputs and achieve outstanding results.

Collaboration: 

• Collaborates constructively with people at all levels across the organization.
• Helps colleagues, always be available to the team, and delivers on team commitments.
• Trusts the guidance and direction of colleagues and senior members of the team.

Analytical Thinking:

• Examines, evaluates, and analyses different types of information objectively. 
• Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.
• Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.

Effective Communication:

• Listens attentively and seeks to understand before being understood.
• Explains things clearly and articulates and presents information effectively and confidently.
• Challenges ideas effectively and presents persuasive arguments by presenting a strong case.

FunctionalCompetency:

Resources Management/Project Management 

Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.

Measurement/Evaluation

Measures and assesses customer and employee satisfaction as well as the efficiency and effectiveness of programs through devising methods and procedures for collecting data (e.g., surveys, opinion polls, questionnaires, learning impact assessment and ROI).

Industry Knowledge

Demonstrates hands-on knowledge of the security industry in general, and the training, certifications and accreditation trends and requirements in specific to ensure that best-in -class learning and development programs are provided for SAFE staff and its customers.