IT Service Desk Section Head

Nahdet Misr Publishing G... -
Mohandessin, Giza

Nahdet Misr Publishing Group -
Mohandessin, GizaPosted 1 month ago

119Applicants for1 open position

Job Details

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Team Management: Supervise and lead a team of IT operations staff, including assigning tasks, setting goals, providing guidance and support, and conducting performance evaluations.
Incident and Problem Management: Ensure timely resolution of IT incidents and problems by coordinating with the IT support team, identifying root causes, and implementing preventive measures to avoid recurring issues.
IT Service Delivery: Monitor and evaluate IT service delivery, ensuring adherence to service level agreements (SLAs) and customer satisfaction. Identify areas for improvement and implement measures to enhance service quality.
Training and Development: Identify training needs and provide ongoing coaching and development opportunities to enhance the technical skills and customer service capabilities of service desk staff.
Vendor Management: Oversee relationships with IT vendors and service providers, including contract negotiations, performance monitoring, and issue resolution.
Excellent problem-solving and analytical skills, with the ability to assess complex situations and make informed decisions
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
Strong organizational and time management abilities, with the capacity to prioritize and manage multiple tasks simultaneously.
Knowledge of IT security principles and compliance requirements.
Manage IT inventory system